SYSTEM ADMINISTRATOR & SUPPORT TECHNICIAN
Position Summary
Mazaroth IT Solutions is currently looking for an experienced Systems Administrator and Support Technician who will be responsible for system administration of our small to medium business clients, as well as front-line interactions with support staff, field technicians, and a limited number of power-user, residential clients. Please note that most of this role is performed remotely but does require occasional on-site visits to client offices.
Desired Technical Skills
The ideal candidate for this position has a range of knowledge and experience that includes technical support utilizing cloud services, remote and on-site service repair, problem-solving and administration, and system engineer planning, design, and implementation skills. Please consider that the entire list of skills shown below are desired and not required to qualify for the position. The candidate’s current skill set will be considered along with additional training needed.
• Proficiency in Windows 8 – 11
• Knowledge of Microsoft Active Directory Administration
• Proficiency in PowerShell, Bash/zshell, scripting language, and ability to create scripts
• Proficiency in Office 365 Management and Monitoring, including SharePoint, Power Apps, Power Automate, and Teams
• Experience managing stand-alone Windows server environments and hybrid stand-alone, and Azure Environments is a plus
• Proficiency in macOS X 10.13 - 12.0 Monterey
• Experience with iOS device setup and troubleshooting, and MDM platforms such as JAMF, Mosyle, or similar
• Experience with Remote Monitoring and Management tools like Kaseya VSA, ConnectWise, Datto RMM, NinjaRMM, or similar up to 200 endpoints
• Experience with PC imaging and deployment including zero-touch deployment scenarios
• Experience with Endpoint Protection and Security products such as Webroot, SentinelOne, or CrowdStrike
• A solid theoretical and practical understanding of TCP/IP networking concepts and technologies (e.g., DNS, TCP/UDP, DHCP, Subnets, Broadcast Domains, Multicast, VLANs, ARP, Wireless Technologies)
• Experience with LAN/WAN networks (e.g., Firewall and switch configuration, Routing, IP Sec, SSL, NAT/PAT, Fiber Optics)
• PHP or knowledge of WordPress development is a plus
• Knowledge of Linux is a plus
• Experience with Google Workspace Management, core application services, and Chrome OS is a plus
• Experience with macOS native applications like mail, calendar, etc. is a plus
Abilities & Attributes
• Highly resourceful in the areas of diagnostics and problem solving
• An instinctive inclination and self-driven determination to troubleshoot unfamiliar issues to completion
• Ability to self-manage and remain composed when faced with unexpected challenges
• Ability to recognize when issues need to be escalated to another more experienced Team Member
• Ability to plan and manage client and team expectations
• Effective handling of concurrent priorities
• Exceptional organizational and follow-up skills
• Agile at learning things quickly
• Excellent verbal and written communication skills
• Must be trustworthy, reliable, knowledgeable, professional, and friendly
• Incredibly punctual, have a history of honoring commitments and showing up on time
• The ability to effectively prioritize and manage time
• A steady, patient, and consistent approach to tasks and duties
• Excellent people and phone skills with a genuine desire to help people
• Demonstrate genuine empathy and patience when working with the technologically deficient user
• A positive, service-oriented, "can-do" attitude
• An inherent interest and curiosity about evolving technology
Job Duties
• System Management, Maintenance, and Updates
• Spyware and Anti-Virus Monitoring and Management
• Security Patch Management
• Automated Software Updates & Installations
• System Backup Monitoring and Management
• New User account Onboarding and Offboarding
• Provisioning and Deployment of IT Assets
• Technical issue diagnostics and remote client support via phone, video chat, screen share, and on-site as needed
• Network Connectivity diagnostics and support
• Printer and Scanner Connectivity issues and support
• Microsoft and Google System Administration and Security Management
• SharePoint, OneDrive, and Teams mapping and configurations
• Remote Help Desk support ticketing and client interaction
• Time and Ticket record keeping and recording of services rendered, issues encountered, and solutions implemented for client and internal team interactions
• Participation in team meetings and solution brainstorming
• Documentation framework updates
• Execution of assigned tasks, projects and duties from supervisor and teammates requesting assistance
• Participation in systems and product training and webinars as needed or requested
Technical Facility, Equipment and Physical Requirements
• Must have a private workspace in your house where ambient noise can be controlled during work hours
• Must have secure high-speed (at least 50mbps) access to the internet from your home office (monthly allowance provided by Mazaroth)
• A workspace with a desk and ergonomically fitted chair
• A valid driver’s license and clean driving record
• Must be comfortable driving to on-site client appointments within a 20-mile radius of your home office
• A reliable, insured vehicle (proof of active auto insurance, both liability and collision will be required)
• The physical ability to lift and carry up to 50lb. objects up stairs, carry a 20lb. computer bag, and crawl under tables
• The ability and social flexibility to work in both residential and business environments
• Must be willing to have a flexible schedule when required and be open to working weekends on occasion
• Ability to work eight-hour shifts, schedule TBD
• Must be willing to wear a mask or appropriate face-covering in environments where masks are required
• Potential candidates must submit to background check, criminal background check, and be willing to sign client NDAs and privacy agreements when required
Background Experience
• A High School diploma is required; a Two-year degree in CIS/MIS or related field experience and/or equivalent training and certifications are preferred
• 4-7 years of general IT experience providing service repair, technical support, and sales consulting
• 4-7 years of experience in a customer service environment is preferred
• Previous experience working in a fast-paced environment
• Previous experience working from a home office environment, managing all systems and operations remotely
• Previous experience with on-site consulting (minimal OK)
• Previous experience with records management, configuration, and documentation
Employee Benefits
• Job Type: Full Time Salaried Position
• Paid Overtime
• Paid Time Off
• Performance-based Bonus Pay
• Health Insurance – Medical, Dental, & Vision reimbursement
• Auto (Mileage & Insurance) Use Reimbursement
• Internet Usage Reimbursement
• The opportunity to work on and gain experience from a wide range of projects spanning a multitude of technical disciplines, including physical, cloud, and hyper-converged infrastructure design, enterprise MDM and zero-touch fleet management, high-performance network and wireless buildouts, audio/visual integration, and cybersecurity projects, and many other exciting areas.
• Training and Certification opportunities
Additional Details
Mazaroth IT Solutions is committed to diversity. We are an Equal Employment Opportunity and Affirmative Action Employer.